Director of Operations/Owner, Heather Thomas She oversees all promotion, marketing and advertising in addition to the company’s daily operations. She has a bachelor’s degree in Creative Writing from the University of Redlands and a post-graduate degree in marketing from FIDM in Los Angeles. She has been a volunteer with RAAP, the Redlands Admissions Assistance Program since she graduated. Other volunteer work includes being the head of publicity for Gothtober.com since 2004. A recent inhabitant of the land of blogging, she spends her free time writing and cooking.